Every Recorded Call, Turned Into Audit-Ready Insight
Upload your call recordings and get automated QA scoring, compliance checks, sentiment analysis, and agent performance scorecards — no manual listening required.
Vozzo Call Intelligence ingests every call from your dialer or CRM, transcribes and translates it, scores it against your own checklist, and surfaces exactly where a call succeeded or fell short — at 100% coverage, not a sampled subset.
Agent scorecard — Hindi / English
of calls at most BFSI and BPO organizations go completely unreviewed.
Manual QA samples 2–5%. Vozzo Call Intelligence scores 100%.
ENTERPRISE-GRADE, BUILT FOR REGULATED INDUSTRIES
Trusted by teams already running Call Intelligence at scale
Using Call Intelligence for collections and lending call compliance monitoring at scale.
Using Call Intelligence for customer service and appointment-call quality monitoring.
SAMPLE SCORECARD
This is what lands on your dashboard after every single call.
Agent Performance Scorecard
Compliance Checks
- Mandatory disclosure read-outs verified on every call
- Prohibited language flagged automatically
- Contact-time rules and amount accuracy checked
- Scored against your own configurable checklist
Sentiment & Disposition
- Tone scored positive, neutral, or negative per call
- Outcome (disposition) tracked to flag follow-ups
- Plain-language summary — mood and result without listening
- Conversation detail: hold time, pauses vs SLA, response delay
Search, Filter & Export
- Filter by agent, sentiment, disposition, or date range
- Direct CSV/PDF export into existing MIS/reporting tools
- Defensible, audit-ready QA record for clients & regulators
STARTER TO ENTERPRISE
Find the Right Fit for Your Call Floor
Whether you're running a lean support desk or a regulated, multi-site operation, Call Intelligence scales to how you work.
Plug-and-Play QA for Growing Teams
Pre-built compliance and CX rubrics, self-serve setup, pay-as-you-scale. Live in days, not months.
Call Intelligence Built Around Your Rubric
Configurable QMS checklist, dialer/CRM integration, dedicated onboarding for BFSI, BPO & CX teams.
An Enterprise Compliance Partner
RBI/DPDP-grade data handling, hybrid or on-prem deployment, custom SLAs, dedicated CSM. Typical engagements start at ₹4–5L/year.
INDUSTRY PLAYBOOKS
How every call-heavy industry uses call intelligence at scale
Each industry runs into the same wall — thousands of calls, a compliance or quality exposure on every one, and a QA team that can only listen to a sliver of them. Here's how Vozzo Call Intelligence removes that wall.
Collections and lending calls carry heavy regulatory exposure — mandatory disclosures, correct outstanding-amount statements, right-to-dispute explanations — but compliance teams can only manually review a tiny fraction of calls. A single undetected pattern (agents skipping a disclosure, misstating an amount) can run across thousands of calls before a regulator or complaint surfaces it, turning into a systemic compliance liability rather than an isolated error.
Every collections and lending call is automatically checked against a configurable compliance knowledge base and scored on a QMS checklist — disclosure read-outs, amount accuracy, promise-to-pay capture, tone — at 100% coverage, not a sample.
WHY THIS MATTERS IN 2026
Why call-heavy teams can't rely on manual QA anymore
Manual QA sampling made sense when there was no alternative. There is now — and regulators, clients, and auditors are starting to treat full-call coverage as the baseline.
Manual QA sampling is no longer defensible
Reviewing 2–5% of calls was an acceptable norm when 100% coverage wasn't technically possible — but with automated call analysis now available, sampling-based QA increasingly looks like a compliance gap rather than a resourcing constraint.
Regulatory scrutiny is intensifying
On collections, BFSI, and healthcare-adjacent calling, having a full, auditable record of every call — with mandatory disclosures and compliance checks logged automatically — is becoming the expected standard of evidence, not a nice-to-have.
Multilingual review without multilingual headcount
With one-click translation, teams no longer need to route regional-language calls to specific bilingual reviewers, removing a long-standing bottleneck in QA and compliance workflows.
2026 is the turning point
"We can't listen to every call" stops being an acceptable answer. Organizations that adopt automated call intelligence now build a defensible, always-on compliance and quality record before it becomes a regulatory expectation rather than a competitive edge.
Enterprise-Grade Security & Compliance for Every Call
We prioritize data security and maintain the highest standards of compliance to protect your business and customer information.
ISO Certified
ISO 27001 information security management
SOC 2 Type II
Independently audited controls
DPDP Compliant
India data protection aligned
Seamless Integrations
Connect Call Intelligence to the stack your floor already runs on.
- Core Banking (CBS)
- Salesforce / Zoho
- Payment Gateways
- Post-Call Analytics APIs
Enterprise Security
Deployment and access controls built for regulated environments.
- RBI-compliant practices
- End-to-end encryption
- Hybrid deployment
- MFA & SSO support
Data Protection
Sensitive customer data is masked before anyone reviews a call.
- Bank-grade protocols
- GDPR compliant
- ISO 27001 certified
- Data masking & redaction
- Automatic PII/PAN redaction on call transcripts before human review
Compliance & Audit
Every score, override, and export leaves an auditable trail.
- Comprehensive audit logs
- No data retention without approval
- Full regulatory compliance
- Real-time monitoring
- Configurable retention with deletion on request
Frequently Asked Questions about Call Intelligence
Turn Every Call Into Structured, Audit-Ready Insight — Starting Today
100% call coverage. 20+ languages. Configurable to your exact compliance and QA rubric.